Guest Support & Front Desk Specialist

Boston Medical Center; Boston (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Benefits package

Job summary

Boston Medical Center seeks a Guest Support Services representative to staff the Information Desks and Call Center. Under supervision, you will answer phones, greet patients and visitors, issue visitor passes, escort to the Emergency Room, and use EPIC to access patient information while maintaining confidentiality.

The role includes coordinating with inpatient floors, arranging Uber rides, and supporting receptionist duties across front desk, information, and paging systems.

Qualifications

• High school level education preferred.
• 1–2 years’ experience or an equivalent combination of education or experience.
• Ability to greet visitors, exchange information politely and relay messages accurately.
• Experience with telecommunications equipment, on-line databases, and paging systems.

Responsibilities

• Answer telephones and greet patients and visitors professionally.
• Transfer calls and assist with outgoing calls as needed.
• Locate admitted patients in the system and issue visitor passes.
• Provide ED visitor passes and escort visitors to the Emergency Room.
• Coordinate with inpatient floors for passes during non-visiting hours.
• Use EPIC to access patient information and direct outpatients/visitors.
• Arrange Uber rides for discharged patients and related centers.
• Maintain patient confidentiality per HIPAA and hospital policies.

Skills

Customer service

Communication

Data entry

HIPAA privacy

Education

High School diploma

Tools

Telecommunications equipment

Paging systems

On-line databases

Job description

Boston Medical Center seeks a Guest Support Services representative to staff the Information Desks and Call Center. Under supervision, you will answer phones, greet patients and visitors, issue visitor passes, escort to the Emergency Room, and use EPIC to access patient information while maintaining confidentiality.

The role includes coordinating with inpatient floors, arranging Uber rides, and supporting receptionist duties across front desk, information, and paging systems.