Patient Triage & Care Navigator

Birmingham Gastroenterolgy Assoc; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Birmingham Gastroenterology Assoc is seeking a Medical Assistant to support front desk operations, assist clinicians, and provide compassionate patient care in a busy clinic setting.

The role requires multitasking, strong communication, and knowledge of Electronic Health Records. A high school diploma and BLS/ALS certification are preferred, with at least one year in a physician office environment.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year work experience in medical field; physician office experience preferred.
• Ability to communicate orally and in writing to patients, doctors and staff.
• Knowledge of Electronic Health Records and Processes.
• To be able to type a minimum of 35-40 wpm.
• Experience with assisting patient needs.
• BLS or ALS certification.

Responsibilities

• Multitasking and organizing with emphasis on department teamwork.
• Deliver cheerful, caring, and courteous patient-centered care; greet patients in a welcoming manner.
• Maintain neat professional appearance and adhere to appearance standards.
• Check daily assignments and manage patient flow from front desk to exam room.
• Record patient vitals and verify patient identity with two identifiers (name and DOB).
• Communicate with patients if physician is late or running behind.
• Ensure disinfection and cleanliness of all clinic areas and exam rooms.
• Supplies exam rooms and keeps inventory of supplies; handle disposal of expired meds.
• Travel to satellite clinics if needed; identify quality assurance and risk management issues.

Skills

Multitasking

Teamwork

Customer service

Communication

Organization

Professional appearance

HIPAA compliance

Education

High school diploma

BLS/ALS certification

Tools

Electronic Health Records

Job description

Birmingham Gastroenterology Assoc is seeking a Medical Assistant to support front desk operations, assist clinicians, and provide compassionate patient care in a busy clinic setting.

The role requires multitasking, strong communication, and knowledge of Electronic Health Records. A high school diploma and BLS/ALS certification are preferred, with at least one year in a physician office environment.