Patient Transportation Driver

Lunera Health; Dumfries (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Lunera Health is seeking a Patient Transport Coordinator to provide non-emergent patient transportation with a focus on safety and compassionate service. You will ensure vehicles are ready, maintain logs, and collaborate with centers to coordinate timely patient arrivals.

The role requires a valid driver's license, ability to pass drug/alcohol testing, and 1–2 years’ transport experience. Familiarity with the Greater Prince William area and strong teamwork are a plus.

Qualifications

• Valid driver’s license required.
• Driving record acceptable and verifiable.
• Must pass a drug or alcohol test.
• 1–2 years’ transportation experience preferred.
• Knowledge of the Greater Prince William service area preferred.
• Strong customer service and teamwork skills.
• Ability to use computer systems and the Internet.

Responsibilities

• Provide professional, caring customer service to patients while performing duties as the PTC.
• Ensure safe transportation for patients, adhering to traffic laws.
• Follow Lunera policies and procedures during transportation.
• Complete vehicle checks at each shift start; report defects promptly.
• Conduct weekly and monthly vehicle inspections and log results.
• Maintain transportation logs (patients served, mileage, incidents).
• Assist with Medicaid billing information as needed.
• Communicate delays in patient arrival to facilities.
• Attendance is essential to perform duties.

Skills

Valid driver’s license

Clean driving record

Background check (DMV)

Drug/alcohol test—pass

1–2 years transportation exp.

Knowledge of Greater Prince William

Customer service & teamwork

Computer/Internet use

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Patient Transportation Services (PTS) is responsible for providing non-emergent patient transportation to Lunera Health Center (the Center) facilities.The PTS is responsible for ensuring safe transportation in a caring environment for the Center’s patients.

This position requires compliance with the Center’s Compliance Program and Standards of Conduct and applicable policies and procedures. Such compliance will be considered as part of a regular performance appraisal. Failure to comply with the Center’s standards, including the failure to report any conduct or event that potentially violates legal or compliance requirements, will be met by the enforcement of disciplinary action, up to and including termination.

Essential Functions:

• Provides professional and caring customer service for all patients while performing duties as the PTC.
• Ensures safe transportation for patients, adhering to all traffic laws.
• Adheres to the Lunera policies and procedures at all times while providing patient transportation.
• Completes a vehicle check at the beginning of each shift to ensure the vehicle is in proper, safe working order.
• Reports any defects and/or deficiencies in the transportation vehicle to the Chief Operations Officer as soon as they are noted.
• Conducts weekly and monthly vehicle inspections and records and reports any deficiencies.
• Maintains transportation log of patients served, mileage driven, and any applicable incidents during transportation.
• Provides necessary information for Medicaid billing for transportation services.
• Communicates any unexpected delays in patient arrival to the appropriate facilities.
• Physical attendance is an essential element of the job and necessary to perform the essential functions of the job.

Qualifications, Education, and Experience:

• Must have a valid driver’s license.
• Must maintain an acceptable driving record, which will be periodically confirmed by utilizing an approved Department of Motor Vehicles background check.
• Must be able to successfully pass a drug or alcohol test. Failure to pass or refusal to submit to testing can result in immediate termination.
• 1-2 years’ experience in providing transportation, preferably patient transportation. High school graduate or equivalent.
• Demonstrated knowledge and ability to navigate the Greater Prince William service area.
• Demonstrated ability to provide high levels of customer service and to work as a member of a team.
• Ability to use computer systems and the Internet.