Patient Transport Liaison: Flow & Beds Coordinator

ERS Medical; Pennsylvania; On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Life Assurance – £5,000 cover

GP consultations 24/7 online/telephone

Cash-plan benefits (dental, optical,</

Mental health consultations

Physiotherapy consultations

Legal advice on personal issues

Retirement planning guidance

Long Service Recognition Scheme

Refer a Friend recruitment incentive

Pension Scheme

Blue Light Card

Uniform provided

Employee Assistance Programme (EAP)

Flu vaccination campaign

Job summary

EMED is offering a full-time Patient Transport Liaison Officer position based at Countess of Chester Hospital. The role bridges hospital operations and the transport team, supporting patient flows, bed management, and daily bookings to meet contractual targets.

You will be the escalation point for designated trusts during bed crises and coordinate with bed managers and EMED managers, contributing to efficient patient transfers and service delivery.

Qualifications

• No formal qualifications stated in the ad.

Responsibilities

• Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable, ensuring timely and efficient collection and delivery of patients between destinations and achieving contractual targets.
• Maintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.
• Attend meetings on an ad-hoc basis.
• Undertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.
• Maintaining and enhancing the performance and quality of service offered to patients and customers.
• To maintain positive relationships with hospital wards, outpatient units, discharge lounges and bed managers.
• Meet weekly with planning/control to forecast for following weeks activity identifying peaks and troughs in demand and ensuring operational responsiveness.
• To assist operational managers with issues that arise throughout the day.
• Dealing with patient’s enquiries and questions as and when they arise.
• Familiarisation with EMED policies, processes, and standard operating procedures.

Job description

EMED is offering a full-time Patient Transport Liaison Officer position based at Countess of Chester Hospital. The role bridges hospital operations and the transport team, supporting patient flows, bed management, and daily bookings to meet contractual targets.

You will be the escalation point for designated trusts during bed crises and coordinate with bed managers and EMED managers, contributing to efficient patient transfers and service delivery.