Patient Transfer & Access Coordinator (Part-Time)

Trinity Health; Davenport (IA); On-site; USD 22,000 - 30,000; Part time

Job summary

MercyOne Health Ministries, part of Trinity Health, seeks a part-time Patient Logistics Access Specialist. Responsibilities include handling incoming transfer and admission requests, collecting patient data, and routing calls to the appropriate clinicians and teams to ensure safe, timely patient movement.

The role emphasizes EMTALA‑sensitive processes, accurate documentation, and collaboration within a shared leadership environment within our health system.

Qualifications

• Health care experience required.
• High school diploma or GED required.
• Associate's Degree or equal experience preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is honest, caring, and able to inspire others to support Trinity Health and MercyOne values.

Responsibilities

• Serves as the first point of contact for incoming transfer, admission, and consultation requests, ensuring calls are answered promptly and routed correctly.
• Collects and verifies accurate demographic, referral, and operational information to initiate the transfer workflow.
• Manages multi-line phone activity, prioritizing calls to support timely patient transitions.
• Documents call details in electronic health records and transfer management systems with accuracy.
• Routes information to the appropriate clinician or operational team member based on protocols.
• Coordinates non-clinical aspects of transport logistics, including EMS contact, availability checks, ETA updates, and status changes.

Skills

Healthcare experience

Education

High school diploma or GED

Associate's Degree or equal experience

Job description

MercyOne Health Ministries, part of Trinity Health, seeks a part-time Patient Logistics Access Specialist. Responsibilities include handling incoming transfer and admission requests, collecting patient data, and routing calls to the appropriate clinicians and teams to ensure safe, timely patient movement.

The role emphasizes EMTALA‑sensitive processes, accurate documentation, and collaboration within a shared leadership environment within our health system.