Patient Access & Transfers Coordinator

MercyOne; Davenport (IA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

MercyOne seeks a Patient Logistics Access Specialist to serve as the initial point of contact for transfer and admission requests. You will initiate transfer workflows by collecting demographics, referral details, and key operational data, ensuring accurate routing to clinicians and operations, while maintaining EMTALA compliance and strong customer service.

In this role, you will manage multi-line calls, coordinate non-clinical transport logistics, document interactions in EHR and transfer

Qualifications

• Health care experience required.
• High school diploma or GED required.
• Associate’s Degree or equal experience preferred.
• Collaborative, shared leadership environment.

Responsibilities

• Serves as the first point of contact for transfer, admission and consultation requests; routes calls promptly.
• Collects and verifies demographic, referral, and operational information to initiate the transfer workflow.
• Manages multi-line phone activity and prioritizes calls to support timely patient transitions.
• Documents call details in electronic health records and transfer management systems with accuracy.
• Routes information to the appropriate clinician or operational team member.
• Supports EMTALA-sensitive processes by ensuring complete intake documentation and escalation when red flags arise.
• Coordinates non-clinical transport logistics, including contacting EMS, confirming availability, and monitoring ETAs.

Skills

Communication

Attention to detail

Customer service

Multitasking

Education

High school diploma or GED

Associate’s Degree or equal experience

Tools

EHR systems

Transfer management systems

Job description

MercyOne seeks a Patient Logistics Access Specialist to serve as the initial point of contact for transfer and admission requests. You will initiate transfer workflows by collecting demographics, referral details, and key operational data, ensuring accurate routing to clinicians and operations, while maintaining EMTALA compliance and strong customer service.

In this role, you will manage multi-line calls, coordinate non-clinical transport logistics, document interactions in EHR and transfer