Patient Transfer & Access Navigator

IHA; Davenport (IA); On-site; USD 25,000 - 39,000; Part time

Job summary

MercyOne Health Ministries in Davenport, IA seeks a part-time Patient Logistics Access Specialist to be the initial contact for transfer and admission requests. You will capture demographics, referral details, and operational information to start the transfer workflow and support timely clinical review.

As the central communications entry point, you will route calls to the appropriate Patient Logistics Clinician, RN, or operational partner, maintain EMTALA-sensitive records, and assist with

Qualifications

• Health care experience required.
• High school diploma or GED required.
• Associate’s Degree or equal experience preferred.

Responsibilities

• Knows, understands, incorporates, and demonstrates Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Serves as the first point of contact for all incoming transfer, admission, and consultation requests, ensuring calls are answered promptly and routed correctly.
• Collects and verifies accurate demographic, referral, and operational information from sending facilities, EMS agencies, and providers to initiate the transfer workflow.
• Manages multi-line phone activity efficiently, prioritizing calls and minimizing delays to support safe and timely patient transitions.
• Documents all call details and required information in electronic health records and transfer management systems with accuracy, completeness, and regulatory awareness.
• Routes calls and essential information to the appropriate Patient Logistics Clinician (Paramedic/EMT), RN, Charge RN, or operational team member based on established protocols.
• Supports EMTALA‑sensitive processes by ensuring complete and timely intake documentation and escalating immediately when red flags or special circumstances arise.

Skills

Health care experience

Customer service

Education

High school diploma or GED

Associate’s Degree or equal experience

Job description

MercyOne Health Ministries in Davenport, IA seeks a part-time Patient Logistics Access Specialist to be the initial contact for transfer and admission requests. You will capture demographics, referral details, and operational information to start the transfer workflow and support timely clinical review.

As the central communications entry point, you will route calls to the appropriate Patient Logistics Clinician, RN, or operational partner, maintain EMTALA-sensitive records, and assist with