Patient Test Scheduler — Healthcare Scheduling Specialist

Healthcare Outcomes Performance Co. (HOPCo); Phoenix (AZ); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Health & Welfare Benefits

Monthly $43 stipend toward ancillary</

HSA with company match

401k plan after 6 months with company

Employee Assistance Program (24/7)

Employee Wellness Events

Job summary

Healthcare Outcomes Performance Company (HOPCo) is seeking a Test Scheduler at its corporate headquarters in the United States. The role focuses on coordinating test scheduling, interfacing with physicians, patients, and insurance to ensure timely appointments and accurate records.

Responsibilities include gathering necessary information, communicating pre-certification and scheduling steps, and maintaining EMR data with precision while upholding HIPAA requirements in a professional Phoenix

Qualifications

• High school diploma or GED preferred.
• 1–2 years of test scheduling experience or related experience.
• Ability to communicate effectively with physicians, patients, and the public.

Responsibilities

• Schedule tests for patients in the practice management program or at outside facilities based on insurance, patient preference, physician preference, and/or location.
• Gather pertinent information from insurance carriers, physician, and patient chart to ensure appropriate matching to contracted service providers.
• Call patients to schedule tests within required time as designated by policies and procedures.
• Provide ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
• Respond to patient questions and complaints to maintain high patient satisfaction levels.

Skills

Customer service

Effective communication

Relationship building

Education

High school diploma/GED

Job description

Healthcare Outcomes Performance Company (HOPCo) is seeking a Test Scheduler at its corporate headquarters in the United States. The role focuses on coordinating test scheduling, interfacing with physicians, patients, and insurance to ensure timely appointments and accurate records.

Responsibilities include gathering necessary information, communicating pre-certification and scheduling steps, and maintaining EMR data with precision while upholding HIPAA requirements in a professional Phoenix