Patient Svc Representative - Gastroenterology - FT

Mercy; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Clinic Springfield - Gastroenterology Clinic is hiring a Patient Service Representative. The role involves greeting patients, scheduling visits, handling clerical tasks, and entering patient information. You will manage calls, assist with appointment coordination, and support billing and insurance processes.

This is a full-time, Monday–Friday position at Mercy Clinic Springfield, offering comprehensive benefits and growth opportunities within a compassionate care environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Enter new and established patient information into the computer.
• Answers incoming calls and sets appointments.
• Monitors physician schedules and assists with patient accounts and payments.
• Answers questions on insurance claims and related benefits.

Job description

Find your calling at Mercy!
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Position Details

Mercy Clinic Springfield - Gastroenterology Clinic

Full-Time: Monday - Friday

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications

Patient Service Representative

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Entry Level, Administrative, Patient Service