Patient Svc Representative - Gastroenterology - FT

MHM Support Services; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Retirement plan (matched)

Job summary

Mercy Clinic Springfield - Gastroenterology Clinic is hiring a full-time Patient Service Representative to support front desk operations in a busy GI clinic. You will greet patients, schedule visits, verify insurance, and manage patient information with accuracy.

The role requires a high school diploma, 1 year of medical office experience preferred, and completion of Clinic Core Front Desk Training. Mercy offers comprehensive benefits and a collaborative work environment.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Greet and direct patients and visitors.
• Schedule patient appointments and instruct/advise as needed.
• Retrieve and verify insurance and patient information; provide forms for tests and interoffice communications.
• Enter new and established patient information into the system.

Skills

Patient Service Rep

Education

High school diploma or equivalent

Job description

Find your calling at Mercy! Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Position Details:

Mercy Clinic Springfield - Gastroenterology Clinic
Full-Time: Monday - Friday Days

Days Overview:

• The Patient Service Representative greets, instructs, directs and schedules patients and visitors.
• Performs a variety of clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enter new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Performs patient care activities within the scope of data entry/processing and patient account functions.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications:

• Patient Service Representative
• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.