Patient Svc Representative - Gastroenterology - FT

Mercy Co; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Clinic Springfield - Gastroenterology Clinic is seeking a Patient Service Representative to greet, instruct, direct, and schedule patients and visitors. You will handle clerical duties for physicians and clinic staff, enter patient information, answer calls, and help with insurance questions and referrals.

This full-time role Monday through Friday includes training through Clinic Core Front Desk, and benefits such as medical, dental, vision coverage, paid time off, tuition support, and

Qualifications

• High school diploma or equivalent.
• One year of medical office experience preferred.
• New hire must attend Clinic Core Front Desk Training.

Responsibilities

• Greet, instruct, direct and schedule patients and visitors.
• Enter new and established patient information into the computer.
• Answer incoming calls and set appointments; dispatch messages as needed.
• Monitor and revise physician schedules; assist with payments and collections.

Skills

Customer service

Data entry

Phone support

Clerical skills

Education

High school diploma or equivalent

Tools

Medical office software

Job description

Find your calling at Mercy!

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.”

Position Details:

Mercy Clinic Springfield - Gastroenterology Clinic

Full-Time: Monday - Friday

Overview:

The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enter new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Entry Level, Administrative, Patient Service