Patient Svc Representative - Full-time

Mercy Co; Springfield (MO); On-site; USD 35,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to serve as the primary contact for patients and visitors, ensuring a seamless experience at the front desk. You will handle scheduling, patient financial discussions, and documentation while upholding confidentiality and professionalism.

The role emphasizes strong communication, customer service, and the ability to manage payments and assist patients with available resources. Prior front-desk or healthcare exposure is a plus.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication skills are essential.
• Experience in medical front desk or patient-facing roles is a plus.

Responsibilities

• Manage front-desk operations and workflows to support a positive patient experience.
• Explain and collect patient financial responsibility, payment options and financial assistance resources.
• Document financial conversations and outcomes accurately and confidentially.
• Respond to patient questions or concerns with empathy and professionalism.

Skills

Verbal and written communication

Data entry

Customer service

Confidentiality

Adaptability

Professionalism under pressure

Training compliance

Discuss patient financial obligation

Education

High school diploma or equivalent

Tools

MS Word

Data entry systems

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details:

Minimum Qualifications

Education:

• High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience:

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.