Patient Service Rep - Full Time - Mercy Neuroscience Center

Mercy; Oklahoma City (OK); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health/dental/vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy in Oklahoma City seeks a Patient Service Representative to be the first point of contact for patients and visitors, managing front-desk operations and coordinating workflows to ensure a smooth, welcoming experience.

You will also discuss patient financial responsibility, solicit payments, explain options, document conversations, and support accurate billing while upholding privacy and professionalism in a busy healthcare setting.

Qualifications

• Experience in front-desk operations in healthcare is preferred.
• Strong communication with patients, visitors and staff.
• Ability to handle payments and basic billing tasks.

Responsibilities

• Greet and assist patients and visitors at the front desk.
• Process check-in/check-out and scheduling tasks.
• Explain patient financial responsibility and collect payments.
• Document financial conversations and outcomes accurately.
• Maintain patient privacy and follow privacy policies.
• Operate front desk software and handle routine inquiries.

Skills

Front desk operations

Patient communication

Cash handling

Privacy compliance

Data entry

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

• High school diploma or equivalent.

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

Education

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Experience

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.