Patient Svc Representative - Cardio-Vascular Clinic

Mercy; Joplin (MO); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Tuition support

Retirement match

Job summary

Mercy is seeking a Front Desk Receptionist to greet patients, schedule appointments, and manage front desk duties with accuracy and discretion. You will enter patient information, handle inquiries, and support healthcare staff while maintaining privacy standards.

Ideal candidates will have a high school diploma and at least one year of medical office experience, with strong communication and customer service skills to excel in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• One year of medical office experience preferred.
• Strong communication skills with patients, healthcare professionals, and staff.
• Ability to handle patient information accurately and with confidentiality.
• Ability to work under pressure with professionalism and composure.

Responsibilities

• Enter patient information accurately and schedule appointments.
• Process documentation and manage front desk tasks.
• Interact with patients and visitors in a courteous and professional manner.
• Maintain patient confidentiality per privacy policy/procedure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy compliance

Adaptability

Front desk training

Education

High school diploma

Job description

Find your calling at Mercy!

Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications
Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.