Patient Service Rep-FT, Days

Mercy; Broadview (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy Hospital Southeast – Cardiovascular Consultants is seeking a full-time Front Desk Associate to greet patients, help schedule appointments, and manage patient records with professionalism.

This role requires strong communication, basic computer and data-entry skills, and a commitment to patient privacy. You will train in Clinic Core Front Desk procedures and support a courteous, efficient patient experience each day.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and verify information.
• Schedule and manage appointments and documentation.
• Enter patient information accurately and maintain records.
• Maintain confidentiality and privacy compliance.
• Provide courteous, professional service and handle inquiries.

Skills

Verbal communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Adaptability

Training (Front Desk)

Education

High school diploma

Tools

MS Office

Job description

Find your calling at Mercy!

Position Details:

Location

Mercy Hospital Southeast- Cardiovascular Consultants 371 S Broadview Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)

Days

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.