Patient Service Representative - Surgery Center, Full Time

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma and strong communication, basic computer skills, and strict adherence to privacy policies. On-site duties include greeting patients, scheduling, data entry, and maintaining documentation.

Qualifications

• Education: High school diploma or equivalent.
• Strong communication skills and ability to interact with patients and staff.
• Proficiency with basic computer tasks and data entry.
• Ability to handle confidential information following privacy policies.
• Attention to detail and accuracy in scheduling and documentation.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient workflows to ensure a positive experience.
• Greet, check-in patients, schedule appointments, and process documentation.
• Maintain patient privacy and confidentiality in all interactions.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication

Data entry

Word processing

Attention to detail

Privacy

Discretion

Calm under pressure

Front Desk Training

Education

High School Diploma

Tools

Microsoft Word

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

• Education: High school diploma or equivalent.

Job Description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.