Patient Svc Representative - Caner Center, Full Time

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 31,000 - 38,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

The role requires a high school diploma and strong communication, data entry and customer service skills. Candidates should be able to maintain confidentiality and perform well under pressure in a busy hospital setting.

Qualifications

• High school diploma or equivalent required.
• Proficiency in data entry and word processing.
• Excellent customer service skills.
• Ability to maintain confidentiality per privacy policy.
• Ability to work under pressure with professionalism.
• Completion of Clinic Core Front Desk Training post-hire.

Responsibilities

• Be the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Privacy/compliance

Professionalism under pressure

Education

High school diploma

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

• Education: High school diploma or equivalent.

Job Description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.