Patient Svc Rep-FT, Days, Peds Clinic

Southeast Hospital; Cape Girardeau (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a Patient Service Representative to greet patients and visitors, manage front desk operations, and ensure a positive, seamless patient experience.

The PSR will handle scheduling, patient check-in, and basic data entry while maintaining confidentiality and professionalism. Prior medical office experience is preferred; training will be provided.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and professionalism when interacting with patients and visitors.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and capable of handling pressure with composure.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors at the front desk and manage check-in processes.
• Coordinate scheduling and appointment flow for patients.
• Maintain patient records and ensure accurate data entry.
• Provide courteous, patient-focused service to patients and staff.
• Protect patient privacy and comply with HIPAA requirements.
• Handle inquiries and route to appropriate departments as needed.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy/confidentiality

Adaptability

Training/Onboarding

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Location

• Cape Girardeau, Missouri
• Clinical Support
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Hospital Southeast
• JR264069

Mercy Hospital Southeast - Peds Clinic

25 Doctors Park

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)

Days

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.