Patient Svc Rep - FT, Days

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Main City (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy Hospital Southeast in Jackson, Missouri is seeking a dedicated Patient Service Representative to work in the Self Pay accounts receivable. You will process patient accounts to determine payment resolutions, from scanning documents to posting loan payments, while supporting peers and other departments.

This full-time role offers Days shifts, requires a High School degree, and values basic Excel/Word and strong customer service skills.

Qualifications

• High School Degree or equivalent.
• Prior Revenue Cycle Management preferred.
• Healthcare billing or insurance experience preferred but not required.
• Excellent communication and customer service skills.
• Basic Excel, Word, Computer and Keyboarding Skills.

Responsibilities

• Process patient accounts in Self Pay AR to determine payment resolution.
• Scan documents and post payments while supporting peers and other departments.
• Learn workflows, policies and procedures to ensure accurate processing and timely communications.

Skills

Excel basics

Word

Computer skills

Keyboarding

Communication

Customer service

Education

High School degree

Job description

Find your calling at Mercy!

Position performs to process accounts according to the state they are in the Self Pay accounts receivable. The tasks include working with patients accounts to determine resolution to obtain payment. The role is flexible with all the tasks in the department from scanning documents to processing a loan payment. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and communications in aiding peers, patients, and other departments. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Location

Mercy Hospital Southeast
2600 East Main
Jackson, MO 63755

Hours/Schedule

Full-Time (40-hrs per week)
Shift: Days (M - F 8a-4:30p)

Education

Minimum Required Qualifications

High School Degree or equivalent.

Licensure

N/A

Experience

Prior Revenue Cycle Management preferred.

Certification/Registration

N/A

Other Skills and Knowledge

Prefer the following: Basic Excel, Word, Computer and Keyboarding Skills. Healthcare billing or insurance experience preferred but not required. Excellent communication and customer service skills.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Job Description

Position performs to process accounts according to the state they are in the Self Pay accounts receivable. The tasks include working with patients accounts to determine resolution to obtain payment. The role is flexible with all the tasks in the department from scanning documents to processing a loan payment. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and communications in aiding peers, patients, and other departments. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

keyword(s): PSR Patient Service Rep