Patient Access Rep- FT, Nights

Mercy; Dexter (MO); On-site; USD 40,000 - 48,000; Full time

Job summary

Mercy Hospital Stoddard in Dexter, MO is seeking a full-time Revenue Cycle Associate for night shifts to handle Self Pay accounts and patient billing workflows.

You will process and resolve accounts to obtain payment, scan documents, and occasionally process loan payments while learning department policies and procedures. A High School diploma is required; prior revenue cycle experience is preferred. Basic Excel/Word and strong communication skills are valued.

Qualifications

• Education: High School Degree or equivalent.
• Licensure: N/A
• Experience: Prior Revenue Cycle Management preferred.
• Certification/Registration: N/A
• Other Skills and Knowledge: Basic Excel, Word, Computer and Keyboarding Skills; Healthcare billing/insurance experience preferred but not required; Excellent communication and customer service skills.

Responsibilities

• Process patient accounts to determine resolution to obtain payment.
• Scan documents and process a loan payment.
• Learn the workflows, policies and procedures to ensure accurate processing and timely communications.
• Support peers, patients, and other departments in the department.

Skills

Excellent communication

Customer service

Healthcare billing experience

Education

High School degree or equivalent

Tools

Excel

Word

Job description

Find your calling at Mercy!

Position performs to process accounts according to the state they are in the Self Pay accounts receivable. The tasks include working with patients accounts to determine resolution to obtain payment. The role is flexible with all the tasks in the department from scanning documents to processing a loan payment. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and communications in aiding peers, patients, and other departments. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Location

Mercy Hospital Stoddard

1200 North One Mile Rd

Dexter, MO 63841

Hours/Schedule

Full-Time (40-hrs per week)

Nights

Minimum Required Qualifications

Education: High School Degree or equivalent.

Licensure: N/A

Experience: Prior Revenue Cycle Management preferred.

Certification/Registration: N/A

Other Skills and Knowledge: Prefer the following: Basic Excel, Word, Computer and Keyboarding Skills. Healthcare billing or insurance experience preferred but not required. Excellent communication and customer service skills.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.