Patient Svc Rep - FT, Days

Mercy; Missouri; On-site; USD 32,000 - 46,000; Full time

Job summary

Mercy Hospital Southeast in Jackson, MO is seeking a Patient Service Representative to support Self Pay accounts receivable. You will review patient accounts, determine payment resolutions, and assist with scanning documents and loan payments.

The role requires accuracy, timely communication, and collaboration with patients and departments to uphold Mercy standards. Education is a High School Diploma; prior Revenue Cycle Management experience is preferred.

Qualifications

• High School Degree or equivalent.
• Experience in revenue cycle management preferred.
• Healthcare billing or insurance experience preferred but not required.
• Excellent communication and customer service skills.

Responsibilities

• Process patient accounts to determine payment resolutions.
• Scan documents and support processing tasks as needed.
• Handle loan payment processing and related workflows.
• Collaborate with peers and departments to improve timeliness and accuracy.

Skills

Excel basics

Word processing

Communication skills

Customer service

Keyboarding

Education

High School Diploma

Job description

Find your calling at Mercy!

Position performs to process accounts according to the state they are in the Self Pay accounts receivable. The tasks include working with patients accounts to determine resolution to obtain payment. The role is flexible with all the tasks in the department from scanning documents to processing a loan payment. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and communications in aiding peers, patients, and other departments. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Location

Mercy Hospital Southeast

2600 East Main

Jackson, MO 63755

Hours/Schedule

Full-Time (40-hrs per week)

Shift: Days (M - F 8a-4:30p)

Education

High School Degree or equivalent.

Licensure

N/A

Experience

Prior Revenue Cycle Management preferred.

Certification/Registration

N/A

Other Skills And Knowledge

Prefer the following: Basic Excel, Word, Computer and Keyboarding Skills. Healthcare billing or insurance experience preferred but not required. Excellent communication and customer service skills.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR Patient Service Rep