Patient Service Representative - FT, Days

Mercy; Cape Girardeau (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan match

Job summary

Mercy Hospital Southeast - Primary Care Clinic in Cape Girardeau, MO is seeking a full-time Front Desk/Patient Service Representative. The role supports reception duties, patient check-in, appointment scheduling, and data entry while maintaining patient privacy and professional communication with staff and patients.

The ideal candidate has a High school diploma or equivalent and strong customer service skills to assist patients, families, and visitors in a compassionate, efficient manner.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for courteous, professional patient interactions.
• Ability to maintain confidentiality and follow privacy policies.

Responsibilities

• Enter patient information accurately and securely in the system.
• Schedule appointments and process documentation with attention to detail.
• Assist patients and visitors with inquiries and directions in a courteous manner.
• Maintain composure and professionalism under pressure while handling unexpected situations.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Privacy/compliance

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

Position Details:

Location

Mercy Hospital Southeast - Primary Care Clinic

817 S Mount Auburn

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)

Shift: Days

Minimum Qualifications

Education: High school diploma or equivalent.

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSRAdmitting