Patient Svc Rep - FT, Days

Southeast Hospital; Mount Auburn (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy Health System seeks a friendly front-office clerk to greet patients, answer calls, schedule appointments, and manage patient information for a Cape Girardeau clinic.

The role requires basic medical-office knowledge, strong communication, and accurate data entry. Excellent customer service and ability to work with physicians and staff are essential.

Qualifications

• Medical office training beneficial or required for effective communication.
• Ability to read, understand, and follow written and oral instructions.
• Experience handling front-office workflows is advantageous.

Responsibilities

• Greet patients and answer phones in a courteous, helpful manner.
• Schedule appointments for patients and dispatch messages as needed.
• Enter new and established patient information into the computer.
• Assist physicians and clinic staff with clerical duties and insurance procedures.
• Explain forms for tests and obtain signatures as required.
• Maintain accurate patient accounts and assist with payments as needed.

Skills

Greeting patients

Phone etiquette

Communication skills

Reading & following instructions

Education

Medical office training

Tools

Multi-line telephone

Computer

Fax machine

Calculator

Job description

Find your calling at Mercy!

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details

Location

• Cape Girardeau, Missouri
• Clinical Support
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Hospital Southeast
• JR265785

Location

Mercy Hospital Southeast - Primary Care Clinic
817 S. Mount Auburn
Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)
Shift: Days

Education

Medical office training beneficial. Education necessary to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial. Must have computer knowledge, typing skills and knowledge of basic math.

Licensure

None.

Experience

One year experience in a clinic setting beneficial or two years in a public contact position.

Certifications

CPR certification beneficial.

Other: Skills, Knowledge, and Abilities

Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to read, understand and follow written and oral instruction. Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems. Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload. Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.

Equipment Used

Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR Admitting