Patient Svc Rep - FT, Days

Southeast Hospital; Main City (MO); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Hospital Southeast in Jackson, Missouri, is seeking a Patient Service Representative to process Self Pay accounts receivable, determine payment resolutions, and help patients and departments achieve timely, accurate outcomes.

The role covers scanning documents, processing loan payments, and learning the department workflows and policies to support peers with clear, compassionate communication in line with Mercy Service Standards.

Qualifications

• High School Degree or equivalent required.
• Prior Revenue Cycle Management experience preferred.
• Healthcare billing or insurance experience preferred but not required.
• Excellent communication and customer service skills.

Responsibilities

• Process Self Pay accounts receivable according to applicable state regulations.
• Work with patients to determine payment resolutions and obtain payments.
• Scan documents and process loan payments; support department workflows as needed.
• Learn workflows, policies and procedures to ensure accurate processing and timely communications.

Skills

Excel

Word

Keyboarding

Communication

Customer Service

Education

High School Degree or equivalent

Job description

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Find your calling at Mercy!

Position performs to process accounts according to the state they are in the Self Pay accounts receivable. The tasks include working with patients accounts to determine resolution to obtain payment. The role is flexible with all the tasks in the department from scanning documents to processing a loan payment. The incumbent will be asked to continuously develop their skills in the department to serve where the volume of processing is needed. It is the role of this position to learn the workflows, policies and procedures to ensure accurate processing, timeliness, and communications in aiding peers, patients, and other departments. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

• Jackson, Missouri
• Clinical Support
• Administrative/Clerical/Registration
• Regular
• Full-time
• Mercy Hospital Southeast
• JR263607

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Location

Hours/Schedule

Full-Time (40-hrs per week)

Shift: Days (M - F 8a-4:30p)

Education

Minimum Required Qualifications

High School Degree or equivalent.

Licensure

N/A

Experience

Prior Revenue Cycle Management preferred.

Certification/Registration

N/A

Other Skills And Knowledge

Prefer the following: Basic Excel, Word, Computer and Keyboarding Skills. Healthcare billing or insurance experience preferred but not required. Excellent communication and customer service skills.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR Patient Service Rep