Patient Support Technician

Community Care Physicians; City of Troy (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Community Care Physicians is hiring a full-time Patient Support Technician for the Capital Region Women’s Care office in Troy, NY. You will perform secretarial duties and assist physicians with patient care, with hours Monday-Thursday 7:00am-3:00pm.

Responsibilities include answering phones, processing referrals and prior authorizations, scheduling and following up on appointments, and managing patient flow while upholding confidentiality and professional standards.

Qualifications

• High school graduate or equivalent; additional education desirable.
• Minimum of one year work experience.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Answer phones and direct inquiries according to office policy.
• Complete prior authorizations and referrals and send tasks to the nursing staff.
• Greet patients in a friendly and professional manner and manage check-in/check-out.
• Schedule appointments following office protocols for access to care.
• Schedule all follow up appointments as directed by providers or encounter forms.
• Obtain specimens from patients as directed by the provider.
• Prepare charts for future appointments and maintain timely patient flow.

Skills

Strong computer skills

Interpersonal skills

Confidentiality

Medical terminology knowledge

Education

High school graduate or equivalent

Job description

Description

Our Capital Region Women's Care office is hiring a full-time Patient Support Technician. This position will perform a variety of secretarial duties and assist physicians with patient care, on occasion as business dictates. The hours are Monday-Thursday 7:00am-3:00pm.

The main responsibilities of the Patient Support Technician are answering phones, completing prior authorizations, referrals and sending tasks to the nursing staff.

Other responsibilities include:

• Greet patients in friendly and professional manner and complete check-in/check-out process.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain specimens (i.e., urine, blood, etc.) from patients as directed by the provider.
• Prepare charts for future appointments by following office policy and procedure.
• Maintain timely patient flow.

Compensation:

$19.00 - $25.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications

• High school graduate or equivalent with additional education desirable.
• Minimum of one year work experience.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.