Patient Support Technician

Community Care Physicians; Latham (NY); On-site; USD 26,000 - 34,000; Part time

Job summary

Community Care Physicians in Latham, NY, seeks a Patient Support Technician for both full- and part-time roles. Responsibilities include front-desk duties, scheduling, and handling referrals to support physicians and patient care.

The position emphasizes excellent communication, confidentiality, and ability to manage several office tasks. Travel to CCP locations is required, with hours typically Monday–Friday. Compensation ranges hourly in line with experience.

Qualifications

• High school diploma or equivalent; additional education desirable.
• Minimum of one year work experience.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills and knowledge of medical terminology.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Answer phones and assist physicians with patient care.
• Complete prior authorizations and referrals; send tasks to nursing staff.
• Greet patients and manage check-in/check-out processes.
• Schedule patient appointments and follow-ups per protocols.
• Obtain specimens as directed by providers.
• Prepare charts for upcoming appointments and maintain patient flow.

Skills

Computer skills

Medical terminology

Interpersonal skills

Confidentiality

Travel required

Education

High school diploma

Additional education desirable

Job description

Description

Our Float Pool is hiring a full or part-time Patient Support Technician. This position will perform a variety of secretarial duties and assist physicians with patient care.

Hours are variable and typically between Monday - Friday 8:00am-4:30pm.

The main responsibilities of the Patient Support Technician are answering phones, completing prior authorizations, referrals and sending tasks to the nursing staff.

Other responsibilities include:

• Greet patients in friendly and professional manner and complete check-in/check-out process.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain specimens (i.e., urine, blood, etc.) from patients as directed by the provider.
• Prepare charts for future appointments by following office policy and procedure.
• Maintain timely patient flow.

Compensation: $19.00 - $25.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications

• High school graduate or equivalent with additional education desirable.
• Minimum of one year work experience.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.
• **Travel to CCP's various office locations is required**