Patient Support Specialist

Community-Care-Physicians; City of Troy (NY); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid time off

Retirement plan

Business casual environment

Résumé du poste

Capital Healthcare Associates is hiring full-time Patient Support Specialists to join the team in Troy, New York. The roles involve a 40-hour work week with two shift options: 8:00am–4:30pm (with 30-min lunch) or 7:00am–4:00pm (with 1-hour lunch).

The ideal candidate has superior customer service skills, preferably in a medical setting, with responsibilities including greeting patients, scheduling, insurance verification, and coordinating daily provider schedules. Equal opportunity employer.

Qualifications

• Customer service in a medical office preferred.
• Experience handling patient interactions and front desk duties.
• Familiarity with medical terminology and office procedures.

Responsabilités

• Greet and check in patients as they arrive.
• Process calls and messages according to office policy.
• Schedule patient appointments and follow-ups.
• Obtain patient signatures for insurance waivers as required.
• Organize and manage the provider's daily schedule and patient flow.
• Verify insurance and demographic information at visits; update as needed.
• Answer switchboard and triage and route tasks to appropriate departments.

Connaissances

Customer service

Medical office experience

Formation

High school diploma

Description du poste

Capital Healthcare Associatesis hiringfull-time Patient Support Specialists to join their team!

This is a 40 hour work week.There are two positions available: Monday-Friday 8:00am-4:30pm with a 30-minute lunch break, and Monday-Friday 7:00am-4:00pm with a 1-hour lunch break.

The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.

Responsibilities:

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary
• Answer telephone switchboard, initiate tasks to Triage department, schedule patient appointments.

Compensation: $18.00 - $24.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Location(s)

101 Jordan Rd 100, Troy , New York 12180 , United States

Requirements

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.
• Strong telephone skills for messages and appointment scheduling.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.