Patient Support Specialist

Community Care Physicians; Town of Colonie (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Community Care Physicians’ Family Practice Colonie office is hiring a full-time Patient Support Specialist to join their team. This is a 40 hour work week, Monday-Friday 8:00am-5:00pm.

The ideal candidate will have superior customer service skills, preferably in the medical field. This position was formerly known as a Medical Secretary, reflecting its evolving role.

Qualifications

• High school graduate or equivalent; additional education desirable.
• Clerical experience in a medical practice is preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, coworkers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Customer service

Medical terminology

Computer skills

Education

High school graduate

Job description

Description

Our Family Practice Colonie office is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week, Monday-Friday 8:00am-5:00pm.

The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Compensation: $18.00 - $24.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.