Patient Support Specialist

Community Care Physicians; Village of Castleton-on-Hudson (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays

Paid Time Off

Retirement Plan

Job summary

Community Care Physicians is hiring a full-time Patient Support Specialist for their Schodack Internal Medicine and Pediatrics office. The position involves greeting patients, handling calls, scheduling, and processing insurance-related signatures.

Working hours are Monday–Friday, 7:30am–4:00pm, for a 40-hour week. The ideal candidate has strong customer service skills, preferably in a medical setting, with knowledge of medical terminology and office procedures.

Qualifications

• High school diploma or equivalent required; additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills and familiarity with medical terminology.
• Ability to maintain confidentiality and work with sensitive information.
• Excellent interpersonal skills to interact with patients, families, and staff.

Responsibilities

• Greet and check in patients as they arrive at the office.
• Process incoming calls and messages per office policy.
• Schedule appointments following access-to-care protocols.
• Arrange follow-up appointments as directed by providers.
• Obtain patient signatures on waivers according to insurance requirements.
• Manage and monitor the provider's daily schedule and patient flow.
• Verify insurance coverage and update patient demographics at visits.

Skills

Customer service

Medical terminology

Computer skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

Our Schodack Internal Medicine and Pediatrics office is hiring a full-time Patient Support Specialist to join their team! This is a 40 hour work week, Monday-Friday 7:30am-4:00pm.

The ideal candidate will have superior customer service skills, preferably in the medical field. This position is formerly known as a Medical Secretary.

Responsibilities:

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Compensation: $18.00 - $24.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.