Patient Support Specialist — Medical Office Concierge

Community Care Physicians; Clarksville (NY); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Recruitment bonus

Total rewards package

Résumé du poste

Community Care Physicians' Albany Family Medicine office is hiring a full-time Patient Support Specialist to join their team. This role is 40 hours per week, Monday-Friday 8:00am-4:30pm, with a recruitment and retention bonus of up to $1,000.

The ideal candidate will deliver superior customer service in a medical setting, handle patient check-in, scheduling, and communications, and maintain confidentiality while supporting providers and staff.

Qualifications

• High school graduate or equivalent; additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, coworkers and external customers.
• Maintain strictest confidentiality and discretion.

Responsabilités

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Connaissances

Customer service

Computer skills

Interpersonal skills

Confidentiality

Medical terminology

Office procedures

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Community Care Physicians' Albany Family Medicine office is hiring a full-time Patient Support Specialist to join their team. This role is 40 hours per week, Monday-Friday 8:00am-4:30pm, with a recruitment and retention bonus of up to $1,000.

The ideal candidate will deliver superior customer service in a medical setting, handle patient check-in, scheduling, and communications, and maintain confidentiality while supporting providers and staff.