Patient Support Specialist III - Front Desk & Scheduling

InclusivCare; Kenner (LA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

InclusivCare in Kenner, LA, is seeking a dedicated front desk associate to support patient flow, scheduling, and data entry. You will greet patients, verify registrations, and route calls while ensuring accuracy in the patient management system.

The role requires a background in medical office work (AA/BS or bilingual with experience) and a professional telephone manner. The job includes basic financial duties and occasional center call-center support.

Qualifications

• AA or BS degree with 2+ years of medical office experience, or bilingual with 5+ years in medical office.
• Pleasant telephone etiquette; ability to deal tactfully and effectively with patients; must be computer literate.
• Language skills: read, write, speak and comprehend fluently.

Responsibilities

• Answer and route incoming calls; take messages when necessary.
• Greet incoming patients scheduled for appointments and verify registration; update information in EHS.
• Notify the nurse of emergency walk-in patients to facilitate timely triage.
• Schedule appointments in EHS; manage patient lists and protocols.
• Enter data into the patient management system from screening forms.
• Cross-train with front desk staff to prevent backlogs and interruptions.
• Complete financial duties in accordance with finance protocols.
• Rotate to Call Center as needed.
• Initiate daily rosters of faculty and patients; maintain appointment templates.

Skills

Front desk

Medical office experience

Telephone etiquette

Data entry

Bilingual English/Spanish

Education

AA/BS degree

Bilingual with medical office experience

Job description

InclusivCare in Kenner, LA, is seeking a dedicated front desk associate to support patient flow, scheduling, and data entry. You will greet patients, verify registrations, and route calls while ensuring accuracy in the patient management system.

The role requires a background in medical office work (AA/BS or bilingual with experience) and a professional telephone manner. The job includes basic financial duties and occasional center call-center support.