Patient Support Specialist — Healthcare Access

blinkhealth; Chesterfield (MO); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision

Well-being Support

Vacation

Job summary

Blink Health seeks a Customer (Patient) Support Specialist to guide patients through enrollment and prescription fulfillment. You’ll interact via phone, email, and chat, helping resolve insurance or affordability barriers and coordinating with providers and insurers.

The role is on-site in Chesterfield, MO, with full-time hours and multiple scheduling options, including 4-day workweeks. Training is provided and growth opportunities exist within a fast-paced healthcare tech environment.

Qualifications

• High school diploma or GED required; higher degrees are a plus.
• Customer service experience in retail, call center, or other customer-facing environments is a plus.
• Strong communication skills (verbal and written).
• Comfortable using technology and learning new systems quickly.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Guide patients through enrollment, onboarding, and prescription fulfillment by phone, email, and chat.
• Outreach to help patients complete key steps in their prescription journey.
• Coordinate with patients, providers, and insurers to resolve issues efficiently.
• Assist with insurance verification, benefits coordination, and financial assistance programs.
• Triage clinical questions to pharmacists or relevant teams.
• Document interactions and insights to ensure smooth patient experience.
• Meet and exceed quality, productivity, and satisfaction goals.
• Identify trends and share feedback to improve processes.

Skills

Customer service

Communication skills

Multitasking

Tech savvy

Problem solving

Team collaboration

Ownership

Education

High school diploma

Associate/Bachelor's degree a plus

Tools

CRM software

Job description

Blink Health seeks a Customer (Patient) Support Specialist to guide patients through enrollment and prescription fulfillment. You’ll interact via phone, email, and chat, helping resolve insurance or affordability barriers and coordinating with providers and insurers.

The role is on-site in Chesterfield, MO, with full-time hours and multiple scheduling options, including 4-day workweeks. Training is provided and growth opportunities exist within a fast-paced healthcare tech environment.