Onsite Patient Support Specialist - Access Meds

Blink Health; Chesterfield (MO); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, Dental & Vision coverage

401(k)

Life & Disability Insurance

Paid vacation & sick time

Commuter benefits and onsite parking

Job summary

Blink Health in Chesterfield, Missouri is seeking a Customer (Patient) Support Specialist to join the onsite team. You will guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat to ensure timely prescription fulfillment.

The role rewards curiosity, proactivity, and a patient-focused approach. We value teamwork, adaptability, and a commitment to HIPAA compliance as you help patients navigate complex healthcare

Qualifications

• High school diploma or GED required.
• Prior customer service experience in retail, call center, or customer-facing environments is a plus.
• Strong communication skills (verbal and written).
• Comfortable using technology and learning new systems quickly.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-starter with ownership and accountability.
• Passion for helping others and delivering high-quality patient care.

Responsibilities

• Guide patients through enrollment, onboarding, and prescription fulfillment via phone, email, and chat.
• Conduct outbound outreach to help patients complete key steps in their prescription journey.
• Coordinate between patients, providers, and insurers to resolve issues efficiently.
• Assist with insurance verification, benefits coordination, and financial assistance programs.
• Triage clinical questions to pharmacists or appropriate teams.
• Research and resolve patient issues using internal tools.
• Document interactions accurately to ensure a seamless patient experience.
• Meet and exceed performance goals related to quality, productivity, and satisfaction.
• Identify trends and feedback to improve processes and products.
• Maintain HIPAA compliance and protect patient information.
• Continuously learn and adapt to new products and workflows.

Skills

Customer service

Communication skills

Multitasking

Team collaboration

Tech-savvy

Education

High school diploma or GED

Associate degree

Bachelor's degree

Job description

Blink Health in Chesterfield, Missouri is seeking a Customer (Patient) Support Specialist to join the onsite team. You will guide patients through enrollment, resolve barriers related to insurance or affordability, and provide support across phone, email, and chat to ensure timely prescription fulfillment.

The role rewards curiosity, proactivity, and a patient-focused approach. We value teamwork, adaptability, and a commitment to HIPAA compliance as you help patients navigate complex healthcare