Patient Support Assistant — Fast-Paced Medical Admin & Scheduling

Edward Elmhurst Health; Des Plaines (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Tuition reimbursement

Free parking

Wellness program savings plan

Job summary

Endeavor Health in Des Plaines, IL is seeking a Patient Support Assistant for Internal Medicine. This role involves handling patient and physician calls, scheduling and registering patients in Epic, and coordinating prior authorizations.

The ideal candidate has 1–2 years in an administrative/customer service role with EPIC knowledge; a high school diploma is required and medical assisting training is a plus. This full-time position includes comprehensive benefits and growth opportunities.

Qualifications

• Requires a high school diploma or equivalent; medical assisting program is a plus.
• 1–2 years in administrative/customer service roles; EPIC knowledge preferred.

Responsibilities

• Answer all inbound calls from patients, physicians, and other departments, documenting in Epic telephone encounters.
• Use Epic to schedule and register patients per preferences and physician availability.
• Obtain prior authorization for procedures.
• Review provider templates and provide other administrative support as needed.

Skills

EPIC knowledge

Customer service

Education

High school diploma or equivalent

Medical assisting program preferred

Tools

Epic EMR

Job description

Endeavor Health in Des Plaines, IL is seeking a Patient Support Assistant for Internal Medicine. This role involves handling patient and physician calls, scheduling and registering patients in Epic, and coordinating prior authorizations.

The ideal candidate has 1–2 years in an administrative/customer service role with EPIC knowledge; a high school diploma is required and medical assisting training is a plus. This full-time position includes comprehensive benefits and growth opportunities.