Patient Access & Enrollment Specialist

Socket.dev; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental & Vision

Vacation

Paid Sick Time

Holidays

Parental Leave

401(k)

Life & Disability Insurance

Commuter Benefits

Snack & Drink Stipend

Job summary

Blink Health in Robinson Township, Pittsburgh, PA, is hiring a Patient Support/ Customer Care Specialist to guide patients through enrollment, insurance verification, and prescription fulfillment. You will engage via phone, email, and chat, helping patients overcome barriers and access affordable medications.

The role emphasizes fast-paced problem solving, coordination with providers and insurers, and delivering high-quality patient care.

Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree is a plus
• Those with a passion for helping others are welcome (we provide comprehensive training); prior customer service experience in retail, call center, or other customer-facing environments is a plus
• Strong communication skills (verbal and written)
• Comfortable using technology and learning new systems quickly
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Curious, adaptable, and eager to learn
• Self-starter with a strong sense of ownership and accountability
• Passion for helping others and delivering high-quality patient care
• Ability to work collaboratively across teams

Responsibilities

• Connect with patients via phone, email, and chat to guide them through enrollment, onboarding, and prescription fulfillment
• Conduct outbound outreach to support patients in completing key steps in their prescription journey
• Serve as a central point of coordination between patients, providers, and insurers to resolve issues efficiently
• Assist with insurance verification, benefits coordination, and financial assistance programs
• Support pharmaceutical program requirements and triage clinical questions to pharmacists or appropriate teams
• Research and resolve patient issues using internal tools and resources
• Accurately document all interactions and key insights to ensure a seamless patient experience
• Meet and exceed performance goals related to quality, productivity, and patient satisfaction
• Identify trends or gaps in the patient experience and share feedback to improve processes and products
• Maintain strict confidentiality and handle sensitive patient information in compliance with HIPAA and company policies
• Continuously learn and adapt to new products, workflows, and program updates

Job description

Blink Health in Robinson Township, Pittsburgh, PA, is hiring a Patient Support/ Customer Care Specialist to guide patients through enrollment, insurance verification, and prescription fulfillment. You will engage via phone, email, and chat, helping patients overcome barriers and access affordable medications.

The role emphasizes fast-paced problem solving, coordination with providers and insurers, and delivering high-quality patient care.