PATIENT RELATIONS SPEC

System Support; Dayton (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Premier Health is seeking a Patient Relations Specialist at Miami Valley Hospital to support the patient experience team. You’ll be the first point of contact for callers, patients, and families, triaging concerns and questions with compassion.

You will log and track patient concerns, coordinate grievance case assignments, maintain confidentiality, and provide occasional clerical support including supply requests and service tracking.

Qualifications

• High School diploma or GED required.
• 1-3 years in customer service or related role.
• Ability to handle sensitive information with discretion.

Responsibilities

• Answer calls, walk-ins, emails, and service alerts.
• Maintain an accurate log of patient concerns and requests.
• Coordinate case assignments to patient representatives per policy.
• Maintain confidentiality of patient information; provide clerical support when needed.

Skills

Interpersonal skills

Customer service

Confidentiality

Organizational skills

Education

High School diploma / GED

Job description

Position: PATIENT RELATIONS SPECIALIST

Department: Consumer Relations

Shift: 8:00am – 5:00pm / 8-hour shift length

Status: Full-time/ 80 Hours Per Pay

Facility: Miami Valley Hospital

POSITION SUMMARY

The Patient Relations Specialist is a role with responsibility for providing support to Premier Health’s patient relations and patient experience/service team across the organization. The Specialist acts as a first point of contact within the department, receiving and triaging calls, walk-ins, emails, and service alerts. Other duties include maintaining an accurate log of patient concerns and requests, coordinating complaint/grievance case assignments to patient representatives to assure compliance with policies and legal requirements, and maintaining the confidentiality of patient and other sensitive information. The Specialist will also provide occasional clerical support to the department in the form of supply ordering, maintenance requests, etc.

Education: High School diploma/GED required

Licensure/Certification/Registration: N/A

Experience: 1-3 years of job-related experience.

Prior job title or occupational experience: Customer Service

Knowledge/Skills

• * Demonstrated ability to interact with and understand people from different cultural, socioeconomic, or other backgrounds.
• * Excellent interpersonal and customer service skills, with the ability to demonstrate compassion, fairness, and an inclusive approach to a wide variety of individuals and groups from within and outside of the organization.
• * Ability to interact with patients and families of varying degrees of illness, under stressful and/or emergency situations.
• * Proven exceptional organizational skills, with the ability to change focus rapidly with minimal disruption to productivity and quality.
• * Computer skills with proficiency in keyboarding, Microsoft Office (Word, Outlook, Excel, etc.), data management required. Prior experience with electronic medical record platform a plus.
• * High attention to detail, demonstrated excellent planning and time management skills.
• * Able to work independently and as part of a team.
• * Able to maintain the security of patients and other confidential information.