Patient Support Specialist

Lincare Holdings Inc.; Jamestown (NY); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare Holdings Inc. is seeking a customer service representative to communicate with customers, assess needs, and support physician-directed treatment plans. The role involves answering questions, educating customers about products/services, and accurately documenting and processing orders.

The position emphasizes collaboration with coworkers, handling patient orders, and maintaining up-to-date demographic information within computerized systems.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses.
• Follow oral and written instructions using common sense.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Effective communication

Documentation

Data entry

Training support

Education

High School Diploma / GED

1–3 months related experience or training

Computer data entry

Tools

Computer systems

Job description

Lincare Holdings Inc. is seeking a customer service representative to communicate with customers, assess needs, and support physician-directed treatment plans. The role involves answering questions, educating customers about products/services, and accurately documenting and processing orders.

The position emphasizes collaboration with coworkers, handling patient orders, and maintaining up-to-date demographic information within computerized systems.