Patient Support Specialist (Bilingual)

Family Centers; Greenwich (CT); Presencial; USD 45.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Holidays

Personal days

Sick days

Summer Fridays

HSA contributions

FSA Health Care

FSA Dependent Care

401(k) plan

Long-Term Disability Insurance

EAP

Voluntary benefits

Tuition Assistance

Descripción de la vacante

Family Centers in Greenwich, CT seeks a Bilingual Patient Support Specialist to greet patients, manage appointments, verify information, and coordinate care with medical staff. The role requires fluency in English and Spanish, strong customer service, and proficient Microsoft Office skills.

This full-time position offers a stable schedule, benefits, and opportunities to contribute to a compassionate healthcare team serving Fairfield County communities.

Formación

• High School Diploma or GED required.
• Fluent in English and Spanish (oral and written).
• Proficient in Microsoft Office software.
• Strong communication and customer service skills.
• Ability to work Mon-Fri 8am-5pm with rotating Tue/Thu evenings.

Responsabilidades

• Greet and assist patients professionally.
• Manage phone calls, schedule appointments, and maintain calendar.
• Collect and verify patient information and insurance details.
• Facilitate patient check-in and check-out processes.
• Provide information on services, policies and procedures.
• Coordinate with staff to address inquiries.

Conocimientos

Bilingual English/Spanish

Professional communication

Customer service

Organizational skills

Educación

High School Diploma or GED Certificate

Herramientas

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FCHC MEDICAL/HOLLY HILL Full Time ADMIN SUPPRT WORKERS Greenwich, CT, US

30+ days ago Requisition ID: 1469

Salary Range: $45,000.00 To $51,000.00 Annually

Overview

Family Centers is seeking a dynamic, flexible and organized individual to join our healthcare team as a Bilingual Patient Support Specialist.

Responsibilities

• Greet and assist patients with professionalism and courtesy.
• Manage phone calls, schedule appointments, and maintain an organized appointment calendar.
• Collect and verify patient information, insurance details, and other confidential documentation.
• Facilitate patient check-in and check-out process efficiently.
• Provide accurate information to patients regarding services, policies and procedures.
• Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Requirements

• High School Diploma or GED Certificate
• Fluent in English and Spanish (oral and written communications)
• Professional communication and customer service skills
• Strong organizational abilities and attention to detail
• Proficiency with Microsoft Office software
• Ability to work the following schedule: Monday-Friday, 8am - 5pm; rotating evenings Tuesdays/Thursdays 11am - 8pm
• Comfortable with providing translation services in Spanish for patients and staff

Preferred

• 2+ years of prior administrative/call center/customer service experience
• Experience with electronic medical records (EMR) - EPIC
• Exposure/experience with medical terminology and provider billing practices
• Demonstrated understanding of HIPAA regulations

Benefits and Perks

AtFamily Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance.We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.

• Generous Paid Time Off – Up to 10 vacation days annually (increases to 15 days after 5 years, and 20 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
• Half-Day Summer Fridays(in select programs)
• Health Savings Account (HSA)with monthly employer contributions
• Flexible Spending Accounts (Health Care & Dependent Care)
• 403(b) Retirement Planwith up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP)for confidential support
• Voluntary Opt-In Benefitsincluding Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
• Tuition Assistance (eligible to apply after 6 months of service)

Family Centers has consistently been recognized as one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and holds a perfect 100 Encompass rating from Charity Navigator.

About Family Centers

Family Centers is a private, nonprofit organization offering health, education and human service programs to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers who collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 26,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.

For more information, please visit www.familycenters.org.

Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.

Bilingual Patient Support Specialist (Spanish/English)

Overview

Family Centers is seeking a dynamic, flexible and organized individual to join our healthcare team as a Bilingual Patient Support Specialist.

Responsibilities

• Greet and assist patients with professionalism and courtesy.
• Manage phone calls, schedule appointments, and maintain an organized appointment calendar.
• Collect and verify patient information, insurance details, and other confidential documentation.
• Facilitate patient check-in and check-out process efficiently.
• Provide accurate information to patients regarding services, policies and procedures.
• Collaborate with medical/dental staff to coordinate patient care and address inquiries.

Requirements

• High School Diploma or GED Certificate
• Fluent in English and Spanish (oral and written communications)
• Professional communication and customer service skills
• Strong organizational abilities and attention to detail
• Proficiency with Microsoft Office software
• Ability to work the following schedule: Monday-Friday, 8am - 5pm; rotating evenings Tuesdays/Thursdays 11am - 8pm
• Comfortable with providing translation services in Spanish for patients and staff

Preferred

• 2+ years of prior administrative/call center/customer service experience
• Experience with electronic medical records (EMR) - EPIC
• Exposure/experience with medical terminology and provider billing practices
• Demonstrated understanding of HIPAA regulations

Benefits and Perks

AtFamily Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance.We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.

Full-time employees enjoy:

• Generous Paid Time Off – Up to 10 vacation days annually (increases to 15 days after 5 years, and 20 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days
• Half-Day Summer Fridays(in select programs)
• Medical, Dental & Vision Coverage Options
• Health Savings Account (HSA)with monthly employer contributions
• Flexible Spending Accounts (Health Care & Dependent Care)
• 403(b) Retirement Planwith up to 6% employer contribution
• Employer-Paid Long-Term Disability, Life & AD&D Insurance
• Employee Assistance Program (EAP)for confidential support
• Voluntary Opt-In Benefitsincluding Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
• Tuition Assistance (eligible to apply after 6 months of service)

Family Centers has consistently been recognized as one of the Top Workplaces in Western Connecticut by Hearst Connecticut Media and holds a perfect 100 Encompass rating from Charity Navigator.

About Family Centers

Family Centers is a private, nonprofit organization offering health, education and human service programs to children, adults and families in Fairfield County. Our team includes 300 professionals and over 500 trained volunteers who collaborate to provide our communities with a wide range of responsive and innovative services. Through our comprehensive network of services, more than 26,000 children, adults, families and communities receive the care, encouragement and resources needed to realize their potential.

For more information, please visit www.familycenters.org.

Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.