Bilingual Family Support Worker - University Clinic

Primary Health Care Inc; Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO 4 weeks by end of first year

Paid holidays

Tuition reimbursement

401(k) with company match

Medical, dental, and vision

Life & disability insurance

Flexible spending & health savings

Pet insurance discounts

PHC Pride rewards

Job summary

Primary Health Care Inc. is seeking a Family Support Worker to help patients identify needs, connect them with community resources, and assist with entitlement program applications while upholding high levels of customer service.

The role requires bilingual English/Spanish verbal and written skills and close coordination with Patient Care Teams to ensure positive experiences for patients and their families.

Qualifications

• High school diploma or equivalent.
• 1 year experience in human services, healthcare, or related field.
• Bilingual English and Spanish verbal and written language proficiency.
• Knowledge of community resources, including entitlement programs.
• Effective verbal and written communication skills.
• Professional skills with ability to maintain composure and interact empathetically.
• Strong interpersonal skills with ability to establish and maintain effective working relationships.
• Reliable transportation to perform outreach activities at off-site locations.
• Must be obtained within 90 days of employment: Current Mandatory Reporter training approved by the State of Iowa.

Responsibilities

• Assists uninsured individuals and families in identifying needs and provides access to mainstream resources and entitlement programs.
• Conducts outreach activities to uninsured individuals through community agencies, gatherings, neighborhoods, shelters, and other venues.
• Responds to requests for assistance and facilitates referrals to PHC clinics and community resources; collaborates with patient care teams.
• Documents all client contacts in PHC systems and participates in trainings and performance improvement activities.
• Provides supportive services connected with clinic operations, including interpreting or translating and supporting front desk operations.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Verbal & written communication

Interpersonal skills

Knowledge of community resources

Reliable transportation

Human services experience

Mandatory Reporter training within 90d

Education

High school diploma or equivalent

Job description

As a Family Support Worker, you will assist patients by identifying needs, matching needs with community resources, and applying for entitlement programs, while continuously ensuring a high level of customer service. You will serve as an advocate for a culturally diverse patient population and refer patients to external community agencies as needed. You will coordinate with team members to provide positive service experiences for patient and will serve as a resources for the team about community resources.

Verbal fluency in both Spanish and English is required for this position.

What's Great About This Position

• Enjoy work-life balance with a stable work schedule. This position typically works 40 hours per week, Monday - Friday 8 AM - 5 PM.

• Earn a generous PTO accrual totaling 4 weeks off by the end of your first year of employment. PHC also provides paid holidays.

What You Will Do

• Assists uninsured individuals and families in identifying needs and provides access to mainstream resources, medical insurance and other entitlements, including but not limited to BCCEDP and VPN. Assists clients in completing applications for different entitlement programs.
• Conducts outreach activities to uninsured individuals through community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues. May provide assistance at PHC clinics, at community agencies and in client homes.
• Responds to requests for assistance from, and facilitates referrals to PHC clinics, community agencies, and other resources. Collaborates with members of Patient Care Teams, supports workflows that ensure maximum staff and patient satisfaction and organizational financial success.
• Documents all client contacts in compliance with PHC policies, also including data entry as needed. Participates in staff and performance improvement meetings and trainings as requested.
• Provides supportive services in connection with clinic operations as requested, which may include interpreting or translating and supporting the front desk operations as needed.
• Performs other duties as assigned.

Qualifications You Need to Bring

Required

• High school diploma or equivalent.
• Minimum 1 year experience in human services, healthcare, or related field.
• Bilingual, English and Spanish verbal and written language proficiency.
• Knowledge of community resources, including entitlement programs.
• Effective verbal and written communication skills.
• Professional skills with ability to maintain composure in all situations and interact empathetically.
• Strong interpersonal skills with ability to establish and maintain effective working relationships.
• Reliable transportation to perform outreach activities at off-site locations.
• Must be obtained within 90 days of employment:
  • Current Mandatory Reporter training approved by the State of Iowa

Preferred

• Experience working with underserved population.
• Experience in a community health center or public health setting.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - 21.25, though highly experienced candidates may earn up to $25.50 per hour. PHC's total rewards package also includes:

• Generous PTO accrual
• Eightpaid holidays
• Tuition reimbursement program
• 401k with company match
• Medical, dental, and vision
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounted pet insurance
• PHC Priderewards program

Visit https://phciowa.org/careers for a summary of PHC’s benefits.

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.

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Monday - Friday 8 AM - 5 PM
40 Hours Per Week