Human Resources & Credentialing Specialist

IWS Family Health; Chicago (IL); Hybrid; USD 55,000 - 70,000; Full time

Job summary

IWS Family Health in Chicago seeks a Human Resources and Credentialing Specialist to support recruitment, onboarding, credentialing, and ongoing compliance for staff and providers, aligning with regulatory standards and our values.

Based at our Logan Square headquarters with hybrid work options, you will manage provider credentialing, recredentialing, privileging, and payer enrollment; maintain provider profiles and rosters; coordinate background checks and training; and support HR initiatives

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• At least three years of healthcare provider credentialing experience.
• Strong attention to detail and the ability to manage multiple deadlines and priorities.
• Excellent organizational, communication, and interpersonal skills.
• A commitment to accuracy, confidentiality, professionalism, and exceptional service.

Responsibilities

• Manage provider credentialing, recredentialing, privileging, and payer enrollment. Ensure records are accurate, current, and compliant.
• Maintain provider profiles and rosters. Collaborate with Revenue Cycle and insurance partners to support timely enrollment and billing.
• Coordinate pre-hire and onboarding activities, including background checks, employee health documentation, orientation, and required training.
• Support recruiting, applicant tracking, HR compliance, policy administration, and other HR initiatives.
• Protect confidential information while providing responsive, professional support to employees, providers, and organizational partners.

Skills

HR support

Credentialing

Onboarding

Applicant tracking

Communication

Confidentiality

Education

Bachelor’s degree or equivalent

Tools

MedTrainer

Microsoft Office

Job description

IWS Family Health is looking for a Human Resources and Credentialing Specialist to join our growing team. This newly created position ensures that all staff and providers are properly vetted, enrolled, and welcomed into the organization in alignment with regulatory standards and organizational values.

What You Will Do

Reporting to the Sr. Director of Human Resources, you will play an important role in supporting our employees and healthcare providers from recruitment and onboarding through credentialing and ongoing compliance. In this role, you will:

1. Manage provider credentialing, recredentialing, privileging, and payer enrollment. Ensure records are accurate, current, and compliant.
2. Maintain provider profiles and rosters. Collaborate with Revenue Cycle and insurance partners to support timely enrollment and billing.
3. Coordinate pre-hire and onboarding activities, including background checks, employee health documentation, orientation, and required training.
4. Support recruiting, applicant tracking, HR compliance, policy administration, and other HR initiatives.
5. Protect confidential information while providing responsive, professional support to employees, providers, and organizational partners.

What You Will Bring

• Bachelor’s degree or equivalent combination of education and experience.
• At least three years of healthcare provider credentialing experience.
• Strong attention to detail and the ability to manage multiple deadlines and priorities.
• Excellent organizational, communication, and interpersonal skills.
• A commitment to accuracy, confidentiality, professionalism, and exceptional service.

What We Are Hoping For

• Experience supporting Human Resources functions.
• Knowledge of employment law and healthcare compliance requirements.
• Experience with MedTrainer and Microsoft Office.
• Experience working in an FQHC or other community-based healthcare setting.

Compensation and Benefits

The salary for this position is $55,000 to $70,000 depending on experience. IWS Family Health provides a competitive salary and benefits plan, including generous Paid Time Off (PTO), paid holidays, health, dental, life, disability and vision insurance options, a medical expense reimbursement plan, and a 403(b) option.

Why You Should Work With Us

This is an opportunity to make a meaningful impact in a mission-driven, growing FQHC. You will have a unique role that combines provider credentialing with Human Resources, where you can use your expertise to build out the credentialing function and develop across other areas of HR. Together, we will ensure our employees and providers have a positive experience from the very beginning.

The position is based at our Logan Square headquarters and offers the flexibility of some hybrid work.

Our Ideal Candidate

You are experienced, organized, detail-oriented, and comfortable taking ownership of your work. You enjoy managing a process from beginning to end, working collaboratively, and supporting healthcare providers and other employees. Most importantly, you understand that behind every credentialing file, onboarding checklist, and HR process is a person who deserves a welcoming and professional experience.

Organizational Overview

At IWS Family Health, we help children and families grow healthy, strong, and confident by providing trusted, high-quality, coordinated healthcare.

For more than 100 years, IWS has served children and families in Chicago. Today, we are a growing, multi-site Federally Qualified Health Center providing integrated healthcare services, education, and support. As we expand our reach, we are strengthening the systems, structures, and operating practices needed to deliver a consistent, high-quality experience for patients and staff across every IWS location.

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable law. We provide reasonable accommodations for qualified individuals with disabilities and for religious practices and beliefs.