Bilingual Family Support Worker - University Clinic

Primary Health Care, Inc (PHC); Des Moines (IA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO

Eight paid holidays

Tuition reimbursement

401k with company match

Medical, dental, and vision

Life & disability insurance

Flexible spending & health savings

Supplemental accident & critical Ill.

Pet insurance

PHC Priderewards

Job summary

Primary Health Care, Inc (PHC) is seeking a Family Support Worker in Des Moines, IA. You will assist patients by identifying needs, connecting to resources, and helping apply for entitlement programs while maintaining high customer service standards.

The role requires fluency in English and Spanish, strong communication and interpersonal skills, and reliable transportation for outreach activities. A high school diploma and at least 1 year in human services are required, with a mandatory Iowa

Qualifications

• High school diploma or equivalent.
• Minimum 1 year experience in human services, healthcare, or related field.
• Bilingual English and Spanish verbal and written language proficiency.
• Knowledge of community resources, including entitlement programs.
• Effective verbal and written communication skills.
• Professional skills with ability to maintain composure in all situations and interact empathetically.
• Strong interpersonal skills with ability to establish and maintain effective working relationships.
• Reliable transportation to perform outreach activities at off-site locations.
• Must be obtained within 90 days of employment: Current Mandatory Reporter training approved by the State of Iowa

Responsibilities

• Assists uninsured individuals and families in identifying needs and provides access to mainstream resources, medical insurance and other entitlements, including but not limited to BCCEDP and VPN.
• Assists clients in completing applications for different entitlement programs.
• Conducts outreach activities to uninsured individuals through community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues.
• May provide assistance at PHC clinics, at community agencies and in client homes.
• Responds to requests for assistance from, and facilitates referrals to PHC clinics, community agencies, and other resources.
• Collaborates with members of Patient Care Teams, supports workflows that ensure maximum staff and patient satisfaction and organizational financial success.
• Documents all client contacts in compliance with PHC policies, also including data entry as needed.
• Participates in staff and performance improvement meetings and trainings as requested.
• Provides supportive services in connection with clinic operations as requested, which may include interpreting or translating and supporting the front desk operations as needed.
• Performs other duties as assigned.

Skills

Bilingual English/Spanish

Verbal & written communication

Interpersonal skills

Customer service

Reliability/ transportation

Education

High school diploma or equivalent

Job description

As a Family Support Worker, you will assist patients by identifying needs, matching needs with community resources, and applying for entitlement programs, while continuously ensuring a high level of customer service. You will serve as an advocate for a culturally diverse patient population and refer patients to external community agencies as needed. You will coordinate with team members to provide positive service experiences for patient and will serve as a resources for the team about community resources.

Verbal fluency in both Spanish and English is required for this position.

What's Great About This Position

• Enjoy work-life balance with a stable work schedule. This position typically works 40 hours per week, Monday - Friday 8 AM - 5 PM.
• Earn a generous PTO accrual totaling 4 weeks off by the end of your first year of employment. PHC also provides paid holidays.

What You Will Do

• Assists uninsured individuals and families in identifying needs and provides access to mainstream resources, medical insurance and other entitlements, including but not limited to BCCEDP and VPN. Assists clients in completing applications for different entitlement programs.
• Conducts outreach activities to uninsured individuals through community agencies, community gatherings, neighborhoods, shelters, and other appropriate venues. May provide assistance at PHC clinics, at community agencies and in client homes.
• Responds to requests for assistance from, and facilitates referrals to PHC clinics, community agencies, and other resources. Collaborates with members of Patient Care Teams, supports workflows that ensure maximum staff and patient satisfaction and organizational financial success.
• Documents all client contacts in compliance with PHC policies, also including data entry as needed. Participates in staff and performance improvement meetings and trainings as requested.
• Provides supportive services in connection with clinic operations as requested, which may include interpreting or translating and supporting the front desk operations as needed.
• Performs other duties as assigned.

Qualifications You Need to Bring

Required

• High school diploma or equivalent.
• Minimum 1 year experience in human services, healthcare, or related field.
• Bilingual, English and Spanish verbal and written language proficiency.
• Knowledge of community resources, including entitlement programs.
• Effective verbal and written communication skills.
• Professional skills with ability to maintain composure in all situations and interact empathetically.
• Strong interpersonal skills with ability to establish and maintain effective working relationships.
• Reliable transportation to perform outreach activities at off-site locations.
• Must be obtained within 90 days of employment:
  • Current Mandatory Reporter training approved by the State of Iowa

Preferred

• Experience working with underserved population.
• Experience in a community health center or public health setting.

We Take Care of Our People

Your experience and skills determine your base pay. The hiring range for this position is typically $17.00 - 21.25, though highly experienced candidates may earn up to $25.50 per hour. PHC's total rewards package also includes:

• Generous PTO accrual
• Eightpaid holidays
• Tuition reimbursement program
• 401k with company match
• Medical, dental, and vision
• Life & disability insurance
• Flexible spending & health savings accounts
• Supplemental accident & critical illness insurance
• Discounted pet insurance
• PHC Priderewards program

Visithttps://phciowa.org/careersfor a summary of PHC's benefits.

Grow Your Career with PHC

We take pride in offering development and growth opportunities to our team. Some of our training opportunities include Emerging Leaders, Dental Assitant Trainee Program, & Medical Assistant Trainee Program. In the last year, over 30% of our open positions were filled through promotions or transfers.

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