Patient Support Representative

ccpcareers; New York (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid time off

Retirement plan

Business casual environment

Job summary

Community Care Physicians is hiring a full-time Patient Support Representative for our Family Practice Guilderland office. The role runs Monday through Friday, 7:00am–3:45pm, and focuses on answering phones in a high-volume call center and scheduling patient appointments.

The ideal candidate has at least one year of experience, strong computer skills, knowledge of medical terminology, and excellent interpersonal and communication abilities.

Qualifications

• High school diploma or equivalent is required; additional education is desirable.
• Minimum of one year work experience.
• Strong computer skills.
• Knowledge of medical terminology and office procedures is preferred.
• Ability to use interpersonal skills to establish/maintain relationships with patients and staff.
• Ability to communicate clearly and concisely.

Responsibilities

• Answer a multi-line phone system and forward calls or handle calls for appointments.
• Remove messages from the system and return patient calls as needed.
• Cancel and reschedule patients when necessary.
• Schedule patient appointments following office protocols.
• Document verbal conversations in the patient record accurately and timely.
• Transfer/retrieve office phones to/from the answering service.
• Handle extra calls and direct them appropriately.
• Process incoming calls/messages per office policy.

Skills

Phone handling

Interpersonal skills

Clear communication

Medical terminology

Education

High school diploma or equivalent

Job description

Our Family Practice Guilderlandoffice is hiring a full-time Patient Support Representative to join their team! The hours areMonday-Friday 7:00am-3:45pm.

The primary responsibility of this role is to answer phones in a high-volume call center, and to schedule appointments.

Responsibilities:

• Answer multiple line phone system, forwarding calls to appropriate location or handling calls personally when appointments are needed.
• Remove messages from phone system and return calls to patients as needed.
• Cancel and reschedule patients when necessary.
• Schedule appointments for patients, following office protocols for access to care.
• Document verbal conversations and information into patient record in an accurate, legible and timely manner.
• Transfer/retrieve office phones to/from answering service.
• Answer overflow of phone calls and direct appropriately.
• Process incoming telephone calls/messages based on office policy and procedure.

Compensation: $16.00 - $21.00 per hour

CCP salary ranges are designed to be competitive with room for professional and financial growth. Individual compensation is based on several factors unique to each candidate, such as work experience, qualifications, and skills. Some roles may also be eligible for overtime pay.

CCP's compensation packages go far beyond just salary. The company offers a comprehensive total rewards package that includes medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

• High school graduate or equivalent with additional education desirable.
• Minimum of one year work experience.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers, and external customers.
• Ability to communicate clearly and concisely.