Patient Support Representative

Jobtailor; Oakmont (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor is seeking an onsite support technician to assist patients and hospital staff, ensuring services meet expectations. You will troubleshoot issues and guide users through our interactive system.

Responsibilities include replacing small defective equipment, traveling between locations as needed, and complying with hospital immunization requirements. High school diploma and customer service experience preferred.

Qualifications

• High school diploma or equivalent is required.
• 1 year of customer service experience preferred.
• Ability to work onsite at hospitals daily and travel between locations as needed.
• Must be able to lift 25 lbs and climb a 6-foot ladder.
• Must meet hospital requirements for immunizations (COVID-19 and Flu).

Responsibilities

• Provide onsite support to patients and hospital staff, ensuring services meet expectations.
• Collaborate with team members to troubleshoot and resolve issues affecting services.
• Familiarize customers with the interactive system and its features.
• Replace small defective equipment as needed (TVs, pillow speakers, phones).
• Perform other related duties as assigned.

Skills

Customer Service

Onsite Support

Troubleshooting

Immunization Compliance

Physical Capability

Education

High school diploma or equivalent

Tools

Equipment Replacement

Interactive System Familiarization

Job description

Responsibilities

Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations.

Collaborate with other team members to troubleshoot and resolve any issues affecting services.

Familiarize customers with the use of our interactive system and its features.

Replace small defective equipment as needed (tv, pillow speakers, phones).

Perform other related duties as assigned.

Requirements

• High school diploma or equivalent
• Customer service experience 1 year is preferred
• Ability to work onsite at hospitals daily and travel between each location as needed
• Must be able to lift 25 lbs. and climb a 6-foot ladder
• Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination and Flu vaccination

Core Competencies

Demonstrates strong customer service skills while providing onsite support to patients and hospital staff. Capable of troubleshooting issues and familiarizing users with interactive systems, while adhering to hospital requirements for immunizations and physical capabilities.

Highest-signal resume keywords

• Customer Service Experience
• Onsite Support
• Troubleshooting Skills
• Immunization Compliance
• Physical Capability

ATS Optimization Keywords

Hard Skills

• Equipment Replacement
• Interactive System Familiarization

Soft Skills

• Collaboration
• Communication

Industry Keywords

• Hospital Environment
• Patient Support
• Service Expectations