Onsite Support Technician

Jobtailor; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in New York is seeking a Patient Technology Support associate to deliver frontline technology assistance in a hospital setting. You will help patients and staff use bedside TVs and interactive equipment, troubleshoot issues, and replace faulty devices to ensure smooth operations.

Ideal candidates bring customer service experience, basic technical skills, and the ability to lift heavy equipment. You will collaborate with teammates and complete simple documentation while maintaining

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience preferred.
• Willingness to learn hospital technology quickly.
• Ability to lift up to 50 pounds and climb a 6-foot ladder.
• Must meet hospital onboarding requirements including immunizations, health screenings, and COVID-19 vaccination.
• Experience with basic troubleshooting or technical repair.

Responsibilities

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate bedside TVs and interactive technology.
• Troubleshoot basic technical issues and resolve with teammates.
• Replace equipment such as TVs, pillow speakers, phones, and other devices.
• Perform light maintenance to keep systems operating smoothly.
• Complete basic computer documentation and service records accurately.
• Support a positive technology experience during hospital stays.
• All other duties as assigned.

Skills

Customer Service

Troubleshooting

Communication Skills

Time Management

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Bedside TVs

Interactive Technology

Hand Tools

Wall Mount Installation

Job description

• Deliver outstanding customer service to patients and hospital staff.
• Help patients navigate and use bedside TVs and interactive technology.
• Troubleshoot basic technical issues and work with teammates to resolve more complex problems.
• Replace equipment such as TVs, pillow speakers, phones, and other patient-room devices.
• Perform light maintenance to keep systems operating smoothly.
• Complete basic computer documentation and service records accurately.
• Help ensure every patient has a positive technology experience during their hospital stay.
• All other duties as assigned.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience is preferred.
• A passion for helping people and providing excellent customer service.
• Strong communication skills and a friendly, professional attitude.
• Ability to work independently and manage your time effectively.
• Basic computer skills and comfort learning new technology.
• Basic troubleshooting or technical repair experience.
• Ability to install a 32-inch television on a wall mount.
• Experience using basic hand tools.
• Ability to lift up to 50 pounds and climb a 6-foot ladder.
• Must meet hospital onboarding requirements, including required immunizations, health screenings, and COVID-19 vaccination.

Core Competencies

Demonstrates strong customer service skills with a focus on patient technology support, including troubleshooting and basic technical repair. Proficient in using hand tools and performing light maintenance to ensure optimal operation of patient-room devices.

Highest-signal resume keywords

• Customer Service Experience
• Basic Troubleshooting Skills
• Basic Computer Skills
• Communication Skills
• Ability to Lift 50 Pounds

ATS Optimization Keywords

Hard Skills

• Basic Troubleshooting
• Technical Repair Experience
• Computer Documentation
• Equipment Replacement
• Installation of TVs

Soft Skills

• Strong Communication
• Friendly Attitude
• Time Management

Certifications & Qualifications

• High School Diploma or Equivalent
• Hospital Onboarding Requirements

Industry Keywords

• Patient Technology Support
• Healthcare Environment
• Patient Experience
• Light Maintenance

Tools & Technologies

• Hand Tools
• Bedside TVs
• Interactive Technology