Patient Support Representative

Asante; Medford (OR); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Health & Wellness

Retirement Savings

Paid Time Off

Professional Development

Additional Benefits

Job summary

Asante in Medford, OR is seeking a Patient Support Rep 1 to handle inbound calls and assist with scheduling, registration, and routing to appropriate departments. You will collaborate with patients, providers, and staff to deliver high-quality service in a fast-paced healthcare environment.

Starting wage ranges by experience, with full-time hours Monday through Friday, 8:00–16:30, and comprehensive benefits through the Total Rewards program.

Qualifications

• High School Diploma or equivalent is required.
• Associate degree in business, healthcare, or related field, preferred.
• Minimum 1 year of call center or related sales and customer service experience is required.

Responsibilities

• Schedule, cancel, and reschedule appointments per established protocols.
• Register patients with accurate demographic and insurance information.
• Identify reason for calls and provide appropriate resolution.
• Direct calls to other departments as needed.

Skills

Call center experience

Customer service

Education

High School Diploma or equivalent

Associate degree in business/healthcare

Job description

Description

Additional Position Details:FTE: 1.000000 |Full Time|Primarily Mon - Fri / 0800-1630

Starting Wage:$18.09-$24.88 per hour, depending on experience

Position Summary

The Patient Support Rep 1, under general supervision, supports one to three skills (as defined by clinics) via telephone interaction. The Patient Access Support Rep answers all incoming calls as the first line of communication for the patients and clinics. Duties may include: scheduling, canceling, and rescheduling appointments per established protocols; registering patients using accurate demographic and insurance information; identifying the reason for the call and appropriate resolution; scheduling from referrals to Specialty Clinics, identifying post op concerns and appropriate resolution, and directing calls to other departments as needed. A professional and friendly personality demonstrating collaborative interaction with patients, providers, and other staff members is integral to the success of this position.

Qualifications

Education

• High School Diploma or equivalent is required
• Associate degree in business, healthcare, or related field,preferred.

Experience

• Minimum 1 year of call center or related sales and customer service experience is required.

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay:Hourly and salaried positions earn market-based compensation.
• Health & Wellness:Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings:Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off:Generous ETO for part-time and above employees.
• Professional Development:Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits:Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.