Patient Service Representative

Asante; Medford (OR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Retirement plan

Paid time off

Tuition reimbursement

Life insurance

Disability coverage

Employee assistance

Job summary

Asante in Oregon seeks a Patient Services Representative (PSR) to support clinics in Grants Pass and Medford. Under supervision, the PSR greets patients, manages calls, schedules, registers patients, collects copays, and handles charge entry and cash.

This role offers two levels (PSR1 and PSR2) with starting wages of 16.99–23.38 and 18.09–24.88 per hour, depending on experience. This position emphasizes accuracy, teamwork, and exceptional customer service.

Qualifications

• Previous clerical, administrative, healthcare, or customer service experience is required.
• Minimum 2 years of relevant front-desk customer-related experience, preferably in a healthcare setting.

Responsibilities

• Greeting and directing patients and visitors.
• Telephone management and scheduling/registration.
• Copay collections and time-of-service account management.
• Charge entry and appropriate cash handling and end-of-day procedures.
• Ensure provider schedules are populated and patient satisfaction is maintained.

Skills

Front-desk customer service

Job description

Description

Additional Position Details:FTE: 1.000000 |Full Time| Monday-Thursday/0745-1715 and Friday/0800-1200 | This role is primarily for our Grants Pass location, but the team supports both our Grants Pass and Medford locations

For this role, we will consider candidates at either the Patient Service Rep 1 or Patient Service Rep 2 level. Requirements and wages for each level are noted below.

Starting Wage:

• PSR1- $16.99-$23.38 per hour, depending on experience
• PSR2- $18.09-$24.88 per hour, depending on experience

Position Summary

The Patient Services Representative (PSR), under general supervision, is a multi-tasking position performing a variety of support functions for medical clinics. Duties may include all or part of the following: greeting and directing patients and visitors, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, appropriate cash and end-of-day closure procedures.

The PSR ensures all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patients’ visits, manage cash drawers according to established protocols, post cash to patients’ accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members, and management, patient satisfaction, and accurate processing of all front-end functions are integral to the success of this position.

Qualifications

Required experience for the Patient Service Rep 1 level:

• Previous clerical, administrative, healthcare, or customer service experience, or equivalent education is required

Required experience for the Patient Service Rep 2 level:

• Minimum 2 years of relevant front-desk customer-related experience is required, preferably in a healthcare setting

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.