Patient Services Leader: Customer Care & Operations

AdaptHealth, LLC; United States; On-site; USD 55,000 - 60,000; Full time

Job summary

AdaptHealth, LLC seeks a Patient Services Manager to lead a dedicated team delivering excellent customer service to patients, providers, and internal departments. You will oversee call center operations, drive performance, and ensure compliant, patient-centered service delivery across touchpoints.

The role requires 3–5 years in management within healthcare or CS, with strong leadership, communication, and data analysis skills.

Qualifications

• Associate degree is required; bachelor’s degree preferred.
• 3–5 years of management experience in customer service, call center ops or healthcare.
• Healthcare industry experience, especially patient services or DME, is preferred.
• Bilingual EN/ES is a plus.

Responsibilities

• Lead and develop a high-performing patient services team with coaching and performance reviews.
• Oversee call center operations, call handling, order processing, and documentation.
• Monitor KPIs and service levels to ensure quality and timely patient interactions.
• Collaborate with clinical, sales, billing, and logistics for coordinated care.
• Ensure compliance with company policies and regulatory requirements.

Skills

Leadership

Healthcare compliance

Call center metrics

Communication skills

CRM systems

Data analysis

Bilingual EN/ES

Customer service

Patient-centered care

Operations oversight

Multi-tasking

Project prioritization

Education

Associate degree

Bachelor's degree preferred

Tools

CRM systems

Call center technologies

Job description

AdaptHealth, LLC seeks a Patient Services Manager to lead a dedicated team delivering excellent customer service to patients, providers, and internal departments. You will oversee call center operations, drive performance, and ensure compliant, patient-centered service delivery across touchpoints.

The role requires 3–5 years in management within healthcare or CS, with strong leadership, communication, and data analysis skills.