24/7 Hospital Operator & Emergency Paging Specialist

Yale New Haven Health Services Corp.; New Haven (CT); On-site; USD 23,000 - 32,000; Full time

Job summary

YNHHS is seeking a dedicated Operator Services Associate to support all Health System locations with 24/7 call processing, paging, and code life-safety communications. You will handle inbound/outbound calls, maintain schedules, and use Cisco and Spok software.

The role requires high accuracy, fast response, and professionalism under pressure. High school diploma required; experience with high-volume phone systems preferred; ability to type 35+ WPM; flexible shifts including nights, weekends, and

Qualifications

• High school diploma or GED required.
• Experience using computers in an office environment.
• Experience answering phones in a high-volume setting preferred.
• Knowledge of Cisco and Spok software is preferred.

Responsibilities

• Process Emergency Life Safety Codes and page appropriate personnel.
• Answer each call promptly and process calls with accuracy (4th ring target).
• Demonstrate courteous, professional customer relations on calls with patients and staff.
• Manage hospital pagers via vendor portal and keep databases updated.
• Maintain on-call schedules for hospital personnel with accuracy and timeliness.

Skills

Typing 35 WPM

Team player

Decision making

Customer service

Communication skills

Education

High School diploma or GED

Tools

Cisco

Spok software

Job description

YNHHS is seeking a dedicated Operator Services Associate to support all Health System locations with 24/7 call processing, paging, and code life-safety communications. You will handle inbound/outbound calls, maintain schedules, and use Cisco and Spok software.

The role requires high accuracy, fast response, and professionalism under pressure. High school diploma required; experience with high-volume phone systems preferred; ability to type 35+ WPM; flexible shifts including nights, weekends, and