Call Center Support Operator (HIPAA Compliant)

Atrium Health Enterprise; Charlotte (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Atrium Health Enterprise provides an inbound call center role handling high-volume calls, basic call processing, and HIPAA-compliant information access using Xtend software. The position requires clear communication, multitasking, and the ability to respond to alarms and paging while maintaining logs and documentation.

Training covers paging operations and emergency codes. Ideal candidates will have a High School Diploma or GED with prior customer service experience and be able to work in a

Qualifications

• High School Diploma or GED required.
• Previous phone or customer service experience preferred.
• Ability to handle stressful situations in a fast-paced call center.

Responsibilities

• Answers incoming calls in a busy call center environment.
• Performs basic call processing functions by meeting monitoring expectations and completing training evaluations.
• Access information using Xtend Communications windows-based software, with or without ACD integration.
• Responds to alarms, pages, messages, and codes and contacts personnel via beeper paging, intercom, and phone calls as needed.
• Maintains logbooks and other documents and forms.
• Issues patient information in accordance with HIPAA guidelines.

Skills

Inbound calls

Call processing

HIPAA compliance

Xtend Windows

ACD awareness

Multitasking

Education

High School Diploma or GED

Tools

Xtend Windows software

ACD integration

Job description

Atrium Health Enterprise provides an inbound call center role handling high-volume calls, basic call processing, and HIPAA-compliant information access using Xtend software. The position requires clear communication, multitasking, and the ability to respond to alarms and paging while maintaining logs and documentation.

Training covers paging operations and emergency codes. Ideal candidates will have a High School Diploma or GED with prior customer service experience and be able to work in a