Patient Support Coordinator I

GI Alliance; California (MO); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Patient Support Coordinator I to enhance patient experiences related to billing inquiries and procedure pre-payments. The role involves communicating with patients, resolving account questions, and maintaining productivity standards. Ideal candidates will have experience in patient collections and strong communication skills, ensuring a supportive environment for patients.

Qualifications

• 2-5 years of patient responsibility collections experience in a medical or call center setting.
• Understanding of medical terminology, CPT, and ICD10 coding.

Responsibilities

• Review account details for patient education and concerns.
• Communicate with patients about outstanding balances.
• Research and resolve billing inquiries promptly.

Skills

Communication

Customer Service

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Job description

Join to apply for the Patient Support Coordinator I role at GI Alliance.

GI Alliance is seeking an experienced Patient Support Coordinator I.

Position purpose: The Patient Support Coordinator provides new and existing patients with the best possible patient experience in relation to their billing inquiries, procedure pre-payments/estimates, and feedback.

Responsibilities/Duties/Functions/Tasks:

• Review account details for patient education and concerns.
• Communicate with patients about outstanding balances and assist in resolving account questions.
• Advise patients on options to resolve bad debt balances.
• Maintain productivity standards and comply with company policies.
• Deescalate upset patients professionally.
• Research and resolve billing inquiries promptly.
• Follow up with patients and escalate issues as needed.
• Collect pre-payments and outstanding balances prior to appointments.
• Assist with infusion patient applications to assistance programs.
• Update patient demographics and insurance information.
• Interpret insurance benefits and explain financial responsibilities.
• Review appointments and medical records for benefit coverage.
• Structure payment plans and ensure timely payments.
• Manage accounts with collection agencies when applicable.
• Refile claims if necessary and contact insurance carriers for claim status.
• Document inquiries accurately to improve customer service.
• Identify and escalate patient concerns for corrective action.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• 2-5 years of patient responsibility collections experience in a medical or call center setting.
• Excellent communication skills, both written and verbal.
• Proficient in computer skills.
• Strong customer service skills.
• Ability to multitask in a fast-paced environment.
• Understanding of medical terminology, CPT, and ICD10 coding.
• Ability to interpret medical benefits and EOBs.
• Bilingual skills are a plus.
• Detail-oriented and self-motivated.
• Strong ethics.

Work Environment and Physical Requirements: Remote work; occasional physical activities; ability to lift up to 15 pounds; specific vision abilities required.

GI Alliance is an Equal Opportunity Employer committed to diversity and inclusion. All job offers are contingent upon successful pre-employment background checks. Applications must be complete; no phone calls or agencies, please.